Operating ferries is a complex business and in these days of no-cost airlines and the competition was never tougher. The impact of technology and increasing pressure of time are the bottom line, and everyone in the ferry business knows it very well. In the times like these, repeat business has to be any ferry company's number one objective. Customers who come back are one who keep the operations going.
But know it is very difficult to make that happen. And one thing, and maybe the most important, that make people come back, is the customer satisfaction. If our customers have a good experience while they are with us, they all may return to us next time when they want to travel. Take some time watching it and we promise you will know so much more about the ferry business and about how to make the customers happy, in particular. The objective of the authors of the film was to provide proper guidance on establishing a decent level of customer service.
It also provides some required tips on how to communicate with the passengers, even with the disruptive passengers, and how to do it effectively. Nearly all aspects of service have been covered including understanding the behavior of the passengers, handling aggressive people, etc. You will know hot to handle various difficult situation, that may arise, in a very professional manner.
